All items offered on LuksKreye are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind  that is also the reason we are able to offer such amazing pricing on our products.. This is the reason for the delivery times below. 

Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed when the payment is accepted.

 

Estimate Time Of Arrival

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Production time

The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume. Estimate 3 - 5 business days.

 

Shipping time

The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control. 

Shipping Methods
We use Standard Shipping  option for most orders. Item will be delivered within 4-7 business days (for US domestic) and 7-15 business days (for international) after production is completed. 

  Express Shipping: The item will be delivered within 3-5 business days after production is completed. This item cannot be shipped to a Po Box.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system. 

If you do not receive either a confirmation email or a tracking link, please re-check your email, including your SPAM/JUNK box for any missing order notifications.

If you attempt to track your package and there is no information available, that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

 

INCORRECT ADDRESS

Please double check your shipping address before completing your order. We are not responsible for lost ,stolen or damaged items sent to old or incorrect addresses. Items sent to incorrect addresses will not be replaced unless it was an error on our part.

 

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.

ALL Other Returns (e.g. change of mind)

Items must be returned within 15 Days of Delivery date

Items must be in original condition and packaging

Return shipping costs are the responsibility of the customer

 

 

Customs and Import Taxes 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Customer satisfaction is our #1 priority and we will do whatever we can to take care of you. Thank you for considering LuksKreye

 Have any questions, please don't hesitate to contact us info@lukskreye.com