FAQ
Frequently Asked Questions
How long does production take?
🕒 Answer: Most items are made and shipped within 1–3 business days.
Note: Custom laser-cut metal art may take 5–10 business days due to the personalized nature of the design.
It's been more than 2 days and my order hasn't shipped—why?
🕒 Answer: Our hardworking team (yes, mostly moms!) takes weekends off to enjoy family time.
If you ordered after 3 PM EST on Friday or during the weekend, your order will typically ship out by Tuesday or Wednesday.
How long does shipping take?
🚚 Answer:
USA: 3–7 business days (most arrive sooner!)
Canada, UK, EU: 5–10 business days
Other countries: 7–20 business days
I made a mistake on my order—can I fix it?
Answer: Email us atinfo@lukskreye.com within 2 hours of placing your order.
After production begins, we’re unable to make changes.
Can I cancel my order?
❌ Answer: Orders can be canceled within the first 2 hours after placing them.
We work fast—our team begins preparing orders right away.
To request a cancellation, email info@lukskreye.com
I tried calling but couldn’t get through. What should I do?
📞 Answer: Our customer service is available Monday to Friday, 9 AM–5 PM PST.
Outside those hours? Email us at info@lukskreye.com . We’ll get back to you within 24 hours.
How do I track my order?
📦 Answer: You’ll receive an email with your tracking number once your order ships.
My order says “delivered,” but I haven’t received it. What should I do?
📬 Answer:
1.Double-check your mailbox and around your property.
2.Sometimes deliveries are marked “delivered” a day or two early.
3.Call your local post office with your tracking number—they can provide a detailed update.
GOT MORE QUESTIONS? Click here to Contact us